Help & Support

We're here to help you get the most out of Farm Hub Jamaica.

Common Questions

How do I cancel my subscription?

Open Google Play on your phone → tap your profile picture → Payments & subscriptions → Subscriptions → Farm Hub Jamaica → Cancel subscription. You keep access until the end of the current billing period.

How do I restore a purchase on a new device?

Sign in with the same Google account you used to subscribe. Go to Settings → Manage Subscription → Restore purchases inside the app.

My data disappeared after reinstalling — what happened?

Your farm data is stored in the cloud (Firebase). Sign in with the same account and it will sync back automatically. If you see the onboarding wizard, complete it — your existing data is still there and will appear once you re-enter your farm name.

Can I use the app without internet?

Yes. The app has offline support — you can log records without a connection and they sync when you're back online. Some features (weather, cloud forecasts, push notifications) require internet.

How do I delete my account and data?

Profile tab → scroll to the bottom → Delete account. This is permanent and cannot be undone. Alternatively email us and we'll process it within 30 days.

I found a bug — how do I report it?

Email [email protected] with a description of what happened, what you expected, and your phone model and Android version.